It goes without saying that there is no generally valid blueprint for successful collection calls. We have some tips to help you during these calls.
![Young Man with Smartphone | Atradius](https://atradiuscollections.com/image/young_man_with_smartphone_fullcolor.jpg)
Every debtor is different and what leads to a positive outcome in one case may fail in the next during debt collection telephone calls. However, this is the exact reason why thorough preparation and a certain measure of flexibility will considerably increase your chances of success.
See our tips below to improve your debt collection calls.
Download The Debt Collection Call Guide
Before the call
- Only entrust employees that are qualified and trained to make such a sensitive telephone call.
- Establish clear minimum targets or boundaries to prevent unfavorable compromise.
- Be thoroughly informed and prepared to deal with the case prior to calling
- Gather all supporting materials necessary for example: customer file or list of objections.
During the call
- Develop a clear opening line
- Set an assertive and polite tone and atmosphere of the call.
- Predict or identify possible objections beforehand
- Seek possible solutions with the customer and relay consequences if unsuccessful.
- Summarize results with the customer to ensure clarity and accord.
After the call
- Follow-up by drawing up minutes of the call and send them to your contact person(s).
- Documentation within the system to allow a third person to pursue the case when necessary.
- Keep your word regarding settled due dates.
- Keep the pressure up by continuously assessing your own activities and results.